Privacy Policy

Last updated: August 17, 2026

This Privacy Policy describes how ulmenra (ulmenra Limited) collects, uses, and protects your personal information when you visit our website about maple forest canopy trail hikes in ulmenra Park. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are

We operate a website dedicated to providing information about maple canopy boardwalk trails and lookout bench routes in ulmenra Park, designed with accessibility in mind for pensioners and outdoor enthusiasts. As the data controller, we determine how and why we process your personal information in accordance with applicable privacy laws.

Information We Collect

We collect information in several ways:

• Contact form data: When you submit inquiries through our website, we collect your name, email address, phone number, and message content.
• Usage data: We automatically collect information about how you interact with our website, including pages visited, time spent, and referral sources.
• Device information: We collect technical data such as your IP address, browser type, operating system, and device type.
• Cookies and tracking: We use cookies to enhance your browsing experience and analyze site performance.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process data when you voluntarily provide it through contact forms or opt into communications.
• Legitimate interests: We analyze site usage and improve our services based on how visitors interact with our content.
• Legal obligations: We retain certain data to comply with applicable laws and regulations in Canada.

How We Use Your Information

We use your personal data for specific purposes:

• Responding to your inquiries and providing customer support
• Sending trail updates, event notifications, and seasonal information
• Improving our website functionality and user experience
• Analyzing visitor behavior to enhance trail information and accessibility features
• Complying with legal obligations and protecting our rights

Data Retention

We retain your personal information for specific periods based on the type of data and purpose of processing:

• Contact form submissions: We retain inquiry data for up to 24 months after your last interaction to handle follow-up questions and improve our services.
• Analytics and usage data: We keep website analytics and cookie-based tracking data for up to 13 months to identify trends and optimize user experience.
• Server logs: Technical logs containing IP addresses and access information are retained for up to 12 months for security and troubleshooting purposes.
• Email communications: If you subscribe to our newsletter, we retain your email address until you unsubscribe or request deletion.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Opt-out: You can unsubscribe from marketing communications at any time.
• Data portability: You can request your data in a structured, commonly used format.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your website experience. Cookies help us remember your preferences, track site performance, and personalize content. Most browsers allow you to control cookie settings through your preferences. Disabling cookies may affect certain website features. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for future visits). Analytical cookies help us understand how you use our site, while functional cookies enhance your experience. You can manage your cookie preferences or opt out of tracking through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, and loss. These measures include encryption of sensitive data, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.

Third-Party Services

We may use third-party service providers for website hosting, analytics, email delivery, and other functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell or share your personal information with unrelated third parties for marketing purposes. Any data sharing is limited to what is necessary to provide our services.

Supervisory Authority

If you have concerns about how we handle your personal information or believe we have violated your privacy rights, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC). The OPC is Canada's independent federal privacy authority and can investigate complaints regarding privacy practices. You can contact the OPC through their official website or submit a complaint directly to their office.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.